Thoughtful cleaning essentials for a fresher, more organized home.
SWEEPIQUE™ · RETURNS & REFUNDS
This policy explains how to request a return, how returned products are reviewed, and how approved refunds are handled.
Last updated: October 8, 2026
SECTION 01
Contact sweepique™ customer support before sending merchandise back. Include your order number, the product name, and the reason for the request. Wait for review and instructions before shipping any item.
SECTION 02
Return eligibility depends on the product, timing, condition, reason, and applicable consumer law. Products should generally be returned in the condition received, with included components and accessories where reasonably available. Eligibility may be affected by damage, modification, misuse, or handling beyond what is reasonably needed to inspect the product.
SECTION 03
For products intended to contact household surfaces, stop using and clean the item before requesting a return. Some products may be ineligible for preference-based returns after use where hygiene, safety, or applicable law reasonably requires; this does not limit rights concerning defective or incorrect items.
SECTION 04
Do not send a return to the registered company address unless customer support expressly instructs you to do so. The registered business address is not automatically a return warehouse. After reviewing an eligible request, support will provide the applicable destination and instructions.
SECTION 05
Responsibility for return shipping depends on the reason for return and applicable law. Contact support for the instructions that apply to your order. If an item is confirmed damaged, defective, incorrect, or incomplete, we will review an appropriate resolution.
SECTION 06
Contact us promptly with your order number, a description of the issue, and clear photos of the product and packaging where useful. After review, we may offer an appropriate replacement, reshipment, refund, return arrangement, or other resolution, subject to applicable law.
SECTION 07
Approved refunds are generally issued to the original payment method after the returned product is received and reviewed, or as otherwise agreed. The time for a refund to appear depends on the bank, card issuer, or payment provider.
SECTION 08
Contact customer support promptly if you need to cancel. We will make reasonable efforts to help before fulfillment begins. Cancellation may not be possible after processing, packing, or dispatch has started.
SECTION 09
For return instructions, eligibility questions, damaged items, or refund status, contact service@sweepique.com with your order number.
Please contact support before mailing a product. Unapproved returns may be delayed or may not reach the correct facility.
COMPANY DETAILS
Owned and operated by Shanghai Chama Shidai Network Technology Co., Ltd.
SWEEPIQUE™ · CUSTOMER STORIES
See how sweepique™ cleaning essentials bring more ease, order, and comfort to everyday home-care routines.
“Crumbs used to collect along the back of my countertop and around the small appliances. This makes it much easier to gather everything neatly without pulling out a full-size cleaning tool.”
“I have two cats, so loose hair shows up constantly on the sofa and throw pillows. FurRoll picks it up quickly, and I like that I can keep it nearby without the room looking cluttered.”
“The narrow tracks around my sliding doors were always awkward to clean. This reaches into the edges much better than a regular cloth, and the folding design makes it simple to store afterward.”
“Cleaning beneath the sofa used to mean moving furniture every time. UnderSlide reaches farther than the tools I was using before and collects the dust that tends to hide along the back.”
“Water would always remain around the sink after washing dishes. SinkSweep gives me a quick way to guide it away and leave the counter looking cleaner without using several paper towels.”
“I use reusable cloths throughout the kitchen, and DryDock finally gives them a proper place between uses. The sink area feels more organized, and the cloth is no longer left in a damp pile.”
“This has made cleaning around the drain feel much more controlled. It helps me lift out trapped debris without having to reach directly into the drain area, and it rinses clean easily.”
“Our entryway gets messy whenever it rains. RainRest keeps the wet umbrella contained instead of leaning against the wall, and the whole area looks much more intentional and tidy.”
“LintDock has become part of my morning routine. I can quickly tidy my coat before leaving, and the tool stays contained in one place instead of disappearing into a drawer.”
